Marcin Klosok is an experienced IT professional with a strong background in service delivery and IT service management. Currently serving as ITSM Product Manager and Service Delivery Lead at Drax Group since May 2020, Marcin specializes in mentoring IT staff, formulating IT budgets, and ensuring effective delivery of IT services. Prior experience includes roles as Service Delivery Manager, Service Desk Manager, and IT Support Team Leader at Joules, where Marcin managed service desk operations, fostered effective communication between IT and business functions, and contributed to IT strategic planning. Marcin also worked at Wincanton as Planning & Systems Team Leader and IT Technician. Educational qualifications include ITIL® v3 Foundation Certificate in IT Service Management and Apple Certified Associate status, among others.
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