Mark Curtis is an experienced technical support professional with a diverse background in the technology industry. Currently serving as an Escalations Engineer at Dremio since August 2021, Mark focuses on assisting escalations and enhancing support tooling for improved customer and support collaboration. Previously, Mark held positions such as Senior Support Engineer and Cloud Support Engineer at LogDNA, where support was provided for cloud deployments, and Cloud Architect and Strategic Support roles at DataStax, delivering managed services and acting as a liaison between customer support and consulting services. Mark's earlier experience includes technical support roles at Domino Data Lab, Oracle Corporation, Metasolv Software, Atio UK, and Nortel Networks, demonstrating a strong foundation in technical support and system operations across various platforms. Mark's educational background includes certifications from Oracle University and Cisco, reinforcing expertise in relevant technologies.
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