Scott Key

Scott Key is a Co-Founder and AI Product Leader at DriftlineAI, where focus lies on developing enterprise AI solutions to prevent operational drift and customer churn. Previously, Scott served as the Director of AI Product Management at Convoso, leading the development of AI-driven customer experience solutions and driving innovations through generative AI. Prior roles include Director of Technical Support at Convoso, where Scott improved customer satisfaction significantly through AI-driven automation, and Director of Professional Services at AssetSmart, managing customer success for B2B SaaS implementations. Scott also held positions at QLess, Inc. and ExakTime, emphasizing customer implementations, training, and operational improvements. Scott holds a Bachelor of Arts in Psychology from California State University, Northridge.