Chris Masucci is an experienced Operations Manager with a strong background in high-touch Concierge and Platinum service teams. They have a demonstrated history of enhancing customer experience through effective process redesign in the healthcare industry. Currently serving as the Director of Process Improvement at Drips, Chris previously held roles at UnitedHealthCare, where they managed various aspects of customer service, operations management, and project leadership. Chris obtained a Bachelor of Science in Business Administration from Southern New Hampshire University and continues to pursue education at Monsignor Farrell.
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