Simon Bascombe

Simon Bascombe is an accomplished customer support, success, and operations leader with over two decades of experience in fast-paced startup environments. Simon has built and rebuilt highly efficient, customer-focused teams, leveraging data-driven approaches to design processes that align with specific business goals. Currently serving as the Vice President of Customer Experience at Empower, Simon has previously held leadership roles at prominent companies including Eventbrite, Touch of Modern, and Ticketek Australia, where they modernized operations and implemented innovative solutions to enhance the customer experience.