Ryan M. has held various leadership roles in customer experience and loyalty strategy, primarily at Marriott International, where they served as Director and Senior Manager for Global Loyalty Programs from 2021 to 2022. They are currently the Director of B2B Commercial Strategy & Partnerships at Driven Brands Inc., a position they have held since 2025. Previously, Ryan worked as a Loyalty & Customer Experience Program Manager at Caterpillar Inc. from 2022 to 2025, and gained research experience as an Assistant Researcher at Biosecurity Commons from 2013 to 2014. Their prior professional background also includes positions at PwC and Deloitte.
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