Desiree Gregory

Desiree Gregory is a seasoned professional in global support and customer success, currently serving as Senior Director of Global Support at DroneDeploy since January 2021. Previously, Desiree held various roles at New Relic, Inc., including Manager of Technical Support, where leadership of a team of 12 Technical Support Engineers was a highlight. Desiree's extensive experience also includes significant contributions at Cayuse LLC and its predecessor Evisions Inc., where strategic planning, team development, and operational efficiency were prioritized. With a strong background in training, process improvement, and customer satisfaction, Desiree achieved notable successes such as maintaining a 98% Customer Satisfaction rating and implementing a cloud-based ticketing system. Desiree has also contributed to the non-profit sector as a founding member of the Cerimon House Board of Directors. Educational credentials extend from the University of Delaware and Portland State University to Portland Community College.