Sumit Sharma

Sumit Sharma has extensive experience in operations and quality analysis, holding positions at various companies since 2010. Sumit began as a Customer Care Executive at vCustomer and advanced to Operations Quality Analyst roles at Yebhi.com and ShopClues, where responsibilities included auditing calls and emails, conducting training sessions, and maintaining dashboards. Sumit continued to progress within Droom Technology, serving as Assistant Operations Manager, Manager, and eventually Associate Director between April 2018 and December 2022. Subsequently, Sumit worked as Senior Manager at droom Technology and Head of Operations at CarLelo. Currently, Sumit serves as Associate Director at Droom since October 2024. Sumit holds a degree from the Institute of Management Technology, Ghaziabad.