Jake Welch

Jake Welch has a diverse work experience in various roles and industries. Jake has been working at Drop Mobility since 2021 as a Customer Success Manager. Prior to that, Jake worked at Uber from 2018 to 2020, where they held multiple roles including Senior Central Ops Manager, JUMP Central Ops Manager, and Community Operations Manager. Before joining Uber, they worked at Social Bicycles Inc. as a Customer Service Manager from 2017 to 2018, where they built and managed a national support center. Jake also has experience at Zipcar as a Senior Member Service Specialist from 2007 to 2017, where they oversaw member service operations on the west coast and developed policies and procedures to improve performance. Their earliest work experience was as a Call Center Manager at brightroom, Inc. from 2003 to 2006, where they managed call center operations and worked on improving efficiency and customer satisfaction.

Jake Welch attended the University of Oregon from 1994 to 1998, where they pursued a Bachelor of Arts (B.A.) degree in English Language and Literature/Letters.