Ciarán Mackey is an experienced professional specializing in product support and customer service, currently employed as a Product Support Specialist at Dropbox since November 2021, focusing on CX provisioning and renewals. Prior to this role, Ciarán served as a Business Support System Specialist at TELUS International, where responsibilities included customer support for online advertising and maintaining high KPIs. Freelance work as a videographer and assistant cameraman spanned from September 2017 to December 2021, contributing to various film and commercial projects and completing a short documentary that screened at festivals. Ciarán also held a position as Administrator and Appointment Center Executive at Affidea, demonstrating strong organizational and customer service skills. Educational qualifications include a Bachelor of Arts in Cinematography and Film/Video Production from the University of Wolverhampton and a Higher National Diploma in the same field from Coláiste Dhúlaigh College of Further Education.
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