Eoin Douglas is a Technical Support Product Specialist at Dropbox since August 2017, specializing in providing Level 1, 2, and 3 support to enterprise customers and training new hires. Previously, Eoin worked at IBM from April 2015 to July 2017 in End2End Management and served as the Assistant Team Lead for first line tech support on the Aer Lingus Servicedesk, overseeing accounts such as Bord Gais, Musgraves, and RSA. Eoin's educational background includes a Master's degree in Music Theory and Composition and a Bachelor's degree in Music from Maynooth University, complemented by CompTIA A+, Network+, and Information Technology certifications from CDETB in Dublin.
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