Fran D. is an experienced Advanced Product Support Representative at Dropbox since August 2020, known for consistently exceeding quarterly goals and delivering exceptional customer service across multiple channels. Previously, Fran held the position of Senior Technical Support Specialist at Recruitics, achieving timely support delivery for various teams and developing an internal knowledge center. At Yext, Fran served in several roles, including Customer Support Specialist for Morgan Stanley and Farmers Insurance, where support systems and onboarding processes were established and managed. Fran's early experience includes customer service roles at ClassPass and Spring Inc., contributing to enhanced customer satisfaction and security measures. Fran holds a Bachelor's degree in Criminal Justice/Homeland Security from the University of Massachusetts Lowell and has completed a web development bootcamp at General Assembly.
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