Jess Nittolo is a seasoned professional with extensive experience in customer success and technology consulting. Currently serving as Chief of Staff for Customer Experience and Success at Dropbox since August 2018, Jess has implemented significant programs such as the Scaled Onboarding initiative and the Executive Voice of the Customer program. Previous roles at Dropbox include Senior Strategic Program Manager and Implementation Architect, where Jess was recognized as a Peak Performer for outstanding contributions to customer success. Prior to joining Dropbox, Jess was a Senior Technology Consultant at PwC, focusing on operations and testing initiatives, and held various roles in IT security at PwC, effectively managing security integrations and compliance projects. Jess holds a Bachelor's Degree in Management Information Systems and Services from The University of Texas at Austin.
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