Leticia (Leti) Valencia is an experienced Operational Readiness Program Manager at Dropbox, where responsibilities include leading an Operational Readiness program and managing cross-functional projects for user-facing changes. Leticia's previous roles at Dropbox include serving as a Corporate IT Operations Level 2 Technician and a Helpdesk Specialist, focusing on team leadership and high-touch support for employees. Prior experience includes positions with Astreya and Best Buy, where Leticia honed skills in IT support and team management. Leticia holds a Bachelor of Arts in Psychology and Biology from Cornell College and has a background in providing direct support services to individuals with intellectual disabilities.
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