Lisa Kwiatkowski is a seasoned professional with extensive experience in customer support and service development, currently serving as the Director of Service Development and Customer Advocacy at Dropbox since May 2016. In this role, Lisa leads the Support Operations organization, focusing on designing and enhancing support experiences for users. Prior to Dropbox, experience includes roles as a Senior Technical Support Engineer at Oracle, where Lisa led a team to improve service request resolutions, and as a Senior Level 2 Customer Support Consultant at BigMachines, overseeing enterprise-level accounts and mentoring junior staff. Educational background includes a B.S. in Biomedical Engineering and Electrical Engineering from the Illinois Institute of Technology.
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