Ryan Malone

Ryan Malone has extensive experience in customer experience management and technical support, currently serving as a CX Program Manager at Dropbox since February 2019, where responsibilities include managing C-level escalations and advocating for customer-driven product improvements. Prior to this, Ryan worked at Virgin Media Ireland, initially as an RMC Network Controller, identifying network issues and coordinating technician responses, and later as a Team Assistant, providing administrative support and handling customer escalations. Ryan's earlier roles include 2nd Line Voice Support at Cobweb Technology, where analytical skills were utilized to enhance network performance for Virgin Media, and a Dispatch & Field Operations position at Virgin Media, managing technician communications and service reactivation. Educational background includes a Diploma of Education in Data Science from CCT College Dublin.