Kislay Singh has a solid background in technical support and escalation management, with notable experience at Druva from April 2021 to March 2022, holding multiple roles including Escalation Engineer and Tech Lead. Responsibilities included managing customer escalations, analyzing customer satisfaction, and collaborating with the Product management team to enhance product offerings. Prior to Druva, Kislay Singh worked at HCL Technologies from January 2015 to June 2016 as a Senior Analyst and Specialist, overseeing global accounts with extensive server management and providing level 2 support for backup issues. Academic qualifications include a Bachelor of Technology in Computer Science from Lovely Professional University and a high school diploma from Sunbeam Academy.
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