Sam Cull is an experienced professional in customer success and operations management, currently serving as the CX Performance Manager at DS Smith since October 2024. Previously, Sam held the position of Head of Customer Success, Onboarding & Business Operations at Vodafone Automotive from July 2020 to September 2024, where a notable achievement included designing a global methodology that significantly enhanced B2B Net Promoter Score (NPS) by over 90%. Earlier roles at Vodafone spanned from 2008 to 2009, including Special Projects Manager and Global Service Manager, with contributions to operational efficiency and performance governance. Sam holds an ONC/HNC degree in Telecommunications from Reading College, obtained between 1996 and 2000.
This person is not in the org chart
This person is not in any teams
This person is not in any offices