Stuart Monk

Stuart Monk is an experienced professional in customer experience management, currently serving as the Head of Customer Experience (Packaging) for North Europe at DS Smith since May 2024. Previously, Stuart worked as a CX transformation consultant for WD-40 Company, where responsibilities included assessing CRM needs across EIMEA markets. From November 2019 to January 2024, Stuart held the position of Head of Customer Experience (Global) at Essentra, a FTSE 250 company, overseeing customer experience across multiple regions. Stuart's earlier roles at Argos involved serving as a Senior Manager for Digital Strategic Initiatives, where successful launches included Fast Track delivery options, and as a Customer Experience Manager focusing on seamless customer journeys. Experience also includes promotional strategy roles at Home Retail Group PLC and account management at Energy Saving Trust, where a noteworthy initiative to promote energy-efficient televisions was developed. Stuart holds a Bachelor of Arts degree in Business/Commerce from De Montfort University.