Filip Lauritzen is an experienced people manager currently serving as the Head of Knowledge Center in DSB Sales & Customer Service. They are responsible for leading a department of 14 employees, focusing on providing knowledge and training for customer service. Filip has previously held roles as Brand Manager and Business/Product Manager at DSB, where they developed communication strategies and managed significant marketing budgets. They also have experience as a TV Media Planner at OMD Danmark and as an Assistant at Nordea, showcasing a strong background in customer service and media strategy. Filip's education includes a Diplom i ledelse from the DTU - Technical University of Denmark and various certifications related to ITIL and Agile methodologies.
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