Ulla Bak Hansen

Ulla Bak Hansen is currently the Forretningsleder at DSB Billetsalg, Lounge, and Hittegods at Københavns Hovedbanegård. With 15 years of leadership experience in service organizations, Ulla has focused on enhancing customer and employee satisfaction while reducing costs and advancing digitalization. Ulla has previously held positions such as Afdelingschef at Danica Pension, where responsibilities included managing a team of 35 staff members, and Manager at Scandinavian Airlines, overseeing 140 cabin crew members. Ulla holds a mini MBA from Probana Business School, completed in 2013.