Jake Soffer is a skilled customer support professional with diverse experience in various technical and customer-focused roles. Currently working as a Customer Support Advisor at dscout since December 2022, Jake previously served as a Customer Experience Specialist at Mercari US, where responsibilities included handling Tier 2 support inquiries. Earlier positions include a Technical Support Specialist at Hubb and a Community Associate at Lyft, where Jake provided support to drivers and resolved customer issues. Additionally, Jake has a background in digital asset management, radio production, and marketing within the IT sector, complemented by a Bachelor of Arts in Journalism from the University of Oregon and further programming education at Epicodus.
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