Anders Normann

Anders Normann has extensive experience in customer experience and CRM within the logistics and transportation sectors. Currently serving as Senior Director of Customer Experience and CRM at DSV - Global Transport and Logistics since October 2014, Anders leads global initiatives focused on customer experience, predictive analytics, CRM adoption, and the development of digital tools. Prior to DSV, Anders held various roles at A.P. Moller - Maersk from January 2001 to June 2014, achieving notable outcomes in customer loyalty, channel efficiency, and strategic insights while implementing key customer experience programs. Anders holds a degree in Business Economics with a focus on Marketing Management from Copenhagen Business School.