Joanne Benbow is currently the General Manager at DSV XPress, where they lead a team of customer service and billing specialists, focusing on implementing structure, processes, training, and team building. They have dedicated over 21 years to the Courier Industry, primarily at Heathrow Airport, specializing in the Export and Import airfreight sector. Prior roles include Customer Service Manager at DSV XPress and various positions at Bridges Worldwide plc, where they honed their skills in customer service, operations management, and relationship building. Joanne is known for being a proactive and adaptable manager, who continually applies their extensive knowledge while pursuing new skillsets.
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