Lusaka Negi

Lusaka Negi has extensive experience in customer experience management and quality assurance, currently serving as the Director of Co Existence-Transformation Program at du since June 2008. In this role, Lusaka leads a team focused on creating a seamless transition for customers during system migrations. Previous positions at du include Senior Manager of Touchpoints Quality Assurance & Training, where Lusaka implemented quality standards and redesigned customer journeys, and Customer Experience Manager, responsible for CE strategy and performance tracking. Prior to du, Lusaka worked at Bharti Airtel, managing customer interfacing operations and service assurance processes, as well as holding various roles in customer service at a call center. Lusaka holds an MBA from IMT Gaziabad and an M.A. from HNBGU.