Mohamed Imam is an experienced professional in IT operations and service management with a strong background in change management and technical support. Currently serving in Operations Excellence & Technology Change Management at du since July 2018, Mohamed ensures compliance with IT policies, conducts risk assessments, and manages change requests to maintain service availability. Prior roles include Lead IT Services and Support Engineer at du, Senior IT Services and Quality Assurance Engineer at Ericsson, and various positions in IT support and engineering at Tata Consultancy Services, Etisalat UAE, EarthLink, and Mobillink. Mohamed holds an Associate’s degree in Business Administration and Management from Harvard University and a Bachelor of Engineering in Electrical and Computer Engineering from Higher Technological Institute. Mohamed is certified in ITIL® v4 and PMP®.
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