Ozaid Rasool is a dedicated and results-driven network professional with extensive experience in telecommunications, specifically in network operations and management. Currently serving as the Lead Incident and Change Manager for Global Carrier Services at du since 2021, Ozaid manages a 24/7 Carrier Contact Center and oversees process development and client account management. They previously held roles including Fixed IP Access Engineer and Team Lead in service assurance and network operations, where they led teams, resolved customer issues, and optimized network performance. Ozaid is pursuing a Bachelor's degree in Electronics and Telecommunications from Pune University.
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