Russel Miranda

Russel Miranda is a seasoned professional with extensive experience in customer service and operational management across multiple geographies, including Dubai, Egypt, and India. They have held leadership roles, such as Director of Offshore Contact Center and Senior Manager of Customer Operations, and possess a strong background in implementing process improvements, vendor management, and project execution within the telecom industry. With over 2 million customer interactions managed annually, Russel excels in enhancing customer experience through data-driven strategies and effective team leadership. They hold a Master's degree in Commerce from the University of Mumbai.