Serra Tileylioglu is a seasoned professional in digital transformation and customer experience, currently serving as Digital Transformation Senior Manager at du since January 2023. Prior experience includes a role as Digital CX & Governance Manager at du, where responsibilities encompassed managing customer experience project governance and enhancing customer lifecycle processes. At Vodafone, Serra held the positions of Commercial Digitalization & CX Team Lead and Commercial Digitalization Associate Manager, focusing on business strategies that drive subscriber growth and digital adoption. Earlier roles included Head of Digital Projects at Eczacıbaşı Topluluğu, where a significant increase in digital adoption was achieved, and Strategic Advisor at Bain & Company. Academic credentials include an EMBA from Boğaziçi University, a Master's in Brand Communication from Istanbul Bilgi University, and a Bachelor's in Economics from Koç University.
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