Waleed Ibrahim is an experienced IT professional with a background in managing IT service operations. Currently serving as the Manager of the IT Service Operations Centre at du since March 2007, Waleed oversees a team focused on delivering high-quality IT services and optimizing operations to enhance customer satisfaction. Previously, Waleed held the role of Lead in IT Mobility and VIP Support, providing tailored technical assistance to VIP clients and collaborating with various teams to implement effective solutions. Waleed began his career as a Technical Support Engineer, dealing with desktop support for EITC users and ensuring high service standards through effective issue resolution. Prior to joining du, Waleed worked as an IT Support Engineer at United Arab Emirates University, troubleshooting hardware and software issues for students and staff. Waleed obtained a Bachelor's degree in Electrical and Computer Engineering from the Faculty of Engineering, Cairo University, from 1995 to 2000.
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