du is a vibrant and multiple award-winning telecommunications service provider serving around 9 million individual customers with its mobile, fixedline, broadband internet, and Home services over its 4G LTE network.

Telecommunications

du's headquarters in Dubai, United Arab Emirates

This department focuses on designing and managing the customer journey through various transformation initiatives.

Customer Experience

This department focuses on managing and optimizing the sales process, including direct sales, customer service, and support functions.

Sales Operations

This department is responsible for managing and nurturing relationships with key and business accounts to drive sales and customer satisfaction.

Account Management

This department is responsible for addressing customer inquiries, resolving issues, and providing support to enhance customer satisfaction.

Customer Service

This department focuses on the design, implementation, and maintenance of network systems to ensure reliable and secure connectivity.

Network Engineering

This department oversees the operations and staffing of retail locations to ensure effective customer service and sales performance.

Retail Management

The Leadership Team at du is responsible for setting the strategic vision and direction of the company, ensuring operational excellence across all departments. This diverse group of executives collaborates to drive innovation, enhance customer experience, and navigate regulatory challenges, while also overseeing financial performance and talent development. Together, they aim to position du as a leader in the telecommunications industry, fostering growth and agility in a dynamic market.

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Other teams

Sales Operations

Account Management

Customer Service

Network Engineering

Retail Management

Leadership Team