Mark Lim is a seasoned professional with diverse experience in customer success, content management, and product ownership. Currently serving as Customer Success Manager at Dualog since August 2023, Mark previously excelled at SmartUp.io from October 2018 to September 2022 in various roles, including Content Lead and Product Owner, where responsibilities included leading a content team, managing product backlogs using Agile methodologies, and conducting user acceptance testing. Additionally, Mark's earlier experience includes roles in account management, media design, and internships focused on market analysis and cost assessment, complemented by a Bachelor of Science in Psychology from the University of Southampton and a Diploma in Accounting and Finance from Temasek Polytechnic.
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