The Dubai First brand was launched in 2007 and has developed a reputation for outstanding customer service and award winning products. The Dubai First business and brand have since been transferred and are now owned by First Abu Dhabi Bank (FAB). FAB is the UAE’s largest bank and one of the world’s largest financial institutions, offering an extensive range of tailor-made solutions, products and services.
 
Product Portfolio
Credit Cards

We have an impressive range of Dubai First credit cards. We continuously identify opportunities in the credit card market. With our sector-specific focus and innovation, we have redefined the credit cards landscape across the region. Going forward, customers will have the opportunity to take advantage of a wider range of personal banking products.

Banking

Credit

Dubai First

Dubai First's headquarters in Dubai, United Arab Emirates

Ibrahim Alansari

Farah Al-Zarooni

Saji Dominic

This department focuses on building and maintaining strong connections with clients to enhance engagement and satisfaction.

Relationship Management

This department focuses on managing and enhancing relationships with clients to support sales and customer satisfaction.

Client Relations

This department focuses on assisting customers with inquiries, issues, and providing solutions to enhance their experience.

Customer Support

This department oversees the management and execution of card-related operational processes.

Card Operations

This department oversees regulatory compliance and manages information security protocols.

Compliance and Security

This department is responsible for enhancing customer satisfaction and service quality across contact center operations.

Dubai First

Org chart

Teams

Relationship Management

Client Relations

Customer Support

Card Operations

Compliance and Security

Customer Experience Management

Offices

Dubai First

Org chart

Teams

Relationship Management

Client Relations

Customer Support

Card Operations

Compliance and Security

Customer Experience Management

Offices

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