Sonia Chen

Sonia Chen is a seasoned professional in revenue management and customer success, currently serving as a Customer Success Manager at Duetto since February 2024. Previously, Sonia held the position of Hospitality Research Manager at STR, where leadership capabilities were demonstrated by recruiting and training a team of researchers for the APAC region while fostering global collaboration. With extensive experience at Oakwood, including roles as Senior Manager and Manager in Revenue Management, Sonia contributed to strategic consultancy, developed essential operational procedures, and optimized revenue for properties across multiple countries. Other professional experiences include roles at Millennium Hotels and Resorts, WorldHotels, and various marketing positions, where Sonia honed skills in revenue optimization, marketing, and client engagement. Sonia holds a Bachelor's degree in Business (Management) and Marketing from RMIT University and a Diploma in Hospitality and Tourism Management from Temasek Polytechnic.