Aimee Kenyon

Aimee Kenyon is an accomplished Customer Experience & Service Design Lead at Dunelm, where leadership of a dynamic team focuses on transforming customer care through technological innovation and process optimization. Prior to this role, Aimee served as Customer Care Programme Manager and Head of Customer Experience at SilkFred.com, where oversight of critical KPIs and strategic planning contributed to exceptional customer service outcomes. Aimee's career began at BT, taking on various roles including Business Solution Specialist and Project Coordinator. Educational qualifications include a CIM Post Graduate Diploma from Cambridge Academy and a BSc (Hons) in Business Information Systems from The University of Hull.