Bryan Allcott Cemap serves as the Customer Experience Manager at Dunelm since January 2023, following a significant tenure at NatWest Group where the role of Head of Centre for Business Banking Lending (Mass Market) involved leading a team of over 350 staff during the pandemic, achieving a 40% rise in staff engagement and a turnaround in departmental NPS from -30 to +20 within a year. Prior experience at the Royal Bank of Scotland includes roles as Customer Executive Coach and Area Mortgage Manager, focusing on refining coaching methodologies, strategic planning, and delivering exceptional customer service through high-volume order management.
This person is not in the org chart
This person is not in any teams
This person is not in any offices