John Cooper is currently a Service Delivery Manager at Dunelm (Soft Furnishings) Ltd, where they manage relationships with internal customers and work with IT teams to enhance value for investment in IT support. Previously, John served as a Major Incident, Problem and Change Manager at SCC, overseeing incident escalations and ensuring service level agreements are met. Prior to that, they held the role of Major Incident and Problem Manager at Produban, focusing on incident management and trend analysis to minimize service impact.
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