Jonelle Williams

Jonelle Williams is an experienced educator and quality control specialist with a focus on English language instruction and quality assurance in online testing. Currently serving as a Senior Quality Control Specialist and Training Mentor at Duolingo since June 2020, Jonelle provides feedback to enhance team processes and assists in training new staff. Prior experience includes teaching English at Kindai University and Berlitz Japan, as well as holding leadership roles at ELS Educational Services, where innovative teaching techniques were utilized. Jonelle has a solid background in test administration and student mentorship, with several roles in exam organizations such as IELTS and ETS. Jonelle holds two Master's degrees in East Asian Studies and TESOL from UCLA and Adelphi University, respectively, and a Bachelor's degree in East Asian Studies from UCLA, along with an Associate degree from Santa Monica College.