Benjamin Cook has a diverse background in customer operations and workforce management, currently holding a position in Workforce Management at Duquesne Light Company since May 2023. Prior experience includes serving as a Senior Manager, Customer Operations at Affirm from November 2019 to May 2023, where Benjamin also held roles as Customer Operations Manager and Customer Operations Lead. At Accredo - An Express Scripts Company, Benjamin managed a team of Senior Pharmacy Technicians focusing on PAH/ID from April 2019 to November 2019. Additional experience includes supervisory roles at Guardian Protection Services and Total Hockey, as well as a Quality Assurance position at Verizon Wireless from February 2005 to May 2014.
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