Mark de Paola

Mark De Paola is an experienced customer experience professional currently serving as Head of Customer Experience at Durable since December 2023. Previously, Mark held similar roles at Slash and Clearco, where responsibilities included leading customer success and support efforts. Mark's career began at TradeGecko, progressing from Customer Support Analyst to Senior Manager of Global Customer Success & Support, overseeing a team dedicated to maximizing customer value in the e-commerce sector. Earlier experience includes senior technician and team leadership roles at ADT Systems Ltd in the UK, and account management at KMS Components, consistently achieving revenue targets. Mark holds a Bachelor's Degree in Computer Science from the University of Chester and a BTEC National Diploma in Computer Studies from South Staffordshire College.