Johan Ismail has a robust background in operations management and client services within the legal and insurance sectors. Currently serving as Head of Client Operations Excellence - Insurance and Head of Operations Services at DWF since December 2018, Johan previously held positions at Minster Law as Operations Manager and at Zecter as Director, focusing on business development and client relationship management. Johan's extensive experience at Irwin Mitchell, spanning from December 2002 to December 2014, included roles such as Head of Legal Helpline and Contact Centres, where leadership oversaw teams exceeding 100 members, and strategic design of operational models enhanced service efficiency and quality. Johan's legal expertise was complemented by earlier roles, including Associate Solicitor and various operational leadership positions throughout the career journey.
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