Johan Ismail is a legally qualified Solicitor with over 20 years of operational experience in the legal services sector. They have successfully managed large teams, consistently delivering high-quality services while developing innovative processes to optimize efficiencies. Johan has held leadership roles at notable firms such as Irwin Mitchell and Zecter, and currently serves as the Head of Client Operations Excellence in Insurance at DWF. With strong analytical and numeracy skills, they excel in client relationship management and the strategic design of operational models. Their goal remains to leverage their expertise to create impactful solutions across different industries while maintaining the highest standards of integrity.
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