Anthony (Tony) Lucente is a Director of Customer Experience with a strong background in digital operations and customer service transformation. With over 15 years of experience, Tony has held leadership roles at various companies, including DwyerOmega, where they currently oversee the implementation of customer experience strategies leading to significant operational savings. Tony previously worked at OMEGA Engineering, Zurich North America, and PGi, focusing on enhancing customer satisfaction through process optimization and technology integration. They earned a Bachelor of Science in Psychology from the University of Kansas.
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