Daphne Martinez possesses extensive experience in operations and quality assurance. As Head of Operation Contact Center at Servinform from February 2024 to June 2025, Daphne managed inbound operations, ensuring service efficiency, team coordination, and process optimization for client satisfaction. Prior experience includes a role as Software QA Tester at Axians from October 2020 to May 2024, where Daphne developed detailed testing scenarios and conducted end-to-end system tests. At Randstad, from April 2013 to September 2020, Daphne supported B2B and B2C operations, focusing on team performance and immediate decision-making to enhance operational effectiveness using Kaizen methodologies. Currently serving as a Business Process Analyst at DXC Technology since June 2025, Daphne continues to leverage a strong background in operational management and process improvement.
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