Fabio Barreto

Fabio Barreto is currently a Service Delivery Manager at DXC Technology, where they oversee large-scale Service Desk and Field Services operations across Brazil, Canada, and Malaysia. With extensive experience in IT and BPO service management, they have managed teams of over 250 professionals and handled operations for more than 20 clients in various sectors. Fabio previously held positions at Hewlett-Packard and TMS Call Center LTDA, where they focused on client delivery and call center management. They hold an MBA in Business Management from FGV - Fundação Getulio Vargas and a postgraduate degree in Contact Center Management from Universidade Estadual de Campinas.