Hamsa Reddy is an experienced professional in technical management and service delivery, currently serving as a Technical Escalation Manager at DXC Technology since May 2022, where responsibilities include task analysis, assignment processes, and stakeholder coordination. Previously, Hamsa held roles as a Professional 2 Service Delivery Lead, focusing on team supervision and continuous improvement. Prior experience includes a Major Incident Manager and Incident Manager at NTT DATA GLOBAL DELIVERY SERVICES PRIVATE LIMITED, effectively managing incident tickets and team productivity, as well as a Senior Analyst and Service Desk Team Lead at HCL Technologies, managing service transitions and project deliverables. Hamsa's career began as a Consultant at Sutherland Global Services Limited, addressing technical issues and client support. Hamsa earned a Bachelor's degree in Computer and Information Sciences from Visvesvaraya Technological University.
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