Houda AJDIR

Houda AJDIR is a seasoned Business Analyst and Business Process Owner with expertise in ServiceNow, Agile methodologies, and User Acceptance Testing (UAT). Houda's career includes roles as an IT Conceptual Developer and Dot Net Developer at various organizations, followed by positions as an IT Support Engineer and Technical Support Specialist, where they managed incidents in accordance with ITIL and SLA standards. Recently, Houda has served as a Senior Business Analyst at DXC Technology for Airbus and ENGIE, focusing on business requirement analysis, stakeholder interactions, and process optimization through Agile practices. Currently, they hold the position of Business Process Owner at Airbus, where they lead stakeholder workshops and define governance for service requests within ServiceNow.