James Bird is an Enterprise Applications Director with a wealth of international experience gained from a diverse array of roles in service and technology environments. Having held positions such as Head of Operations at Virocom Ltd and ServiceNow Practice Lead at DXC Technology, they specialize in business transformation, relationship management, and continuous service improvement. Throughout their career, James has demonstrated expertise in customer service management and process optimization, successfully leading teams and enhancing client engagements across various sectors. Currently, James is involved in driving innovative solutions to empower organizations through Enterprise Service Management.
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