James Downs is a ServiceNow Certified Master Architect and Global Offering Lead for ServiceNow AI, currently serving as a Principal Solution Architect at DXC Technology and co-hosting a podcast about the ServiceNow ecosystem. They have extensive experience in developing customer solutions using the ServiceNow platform, with a history of performing architectural and technical consulting across various projects. Previously, James held roles at DXC Technology as a Service Management Consultant and Senior Technical Consultant, among others, contributing to numerous ITSM and ITIL solutions. They began their career in IT support with organizations like Colchester Hospital NHS Foundation Trust and Cap Gemini, developing a solid foundation in service management and customer support.
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