Javier Mansilla is an accomplished ServiceNow Specialist and IT Project Manager with extensive experience in leading ServiceNow implementations for notable clients such as Ferrovial, Garnica, Sabadell, Telefónica (UGG), and EDP, consistently achieving a 99.9% SLA compliance. Currently serving at DXC Technology since August 2022, Javier previously held the position of IT Services Manager at BAT, where similar implementation successes were achieved. With a solid foundation in service management and cost analysis from roles at Banco Santander and SeproTec Multilingual Solutions, Javier's educational background includes a Master's degree in International Business and Management from Hanze and degrees in Business Administration and Finance from various institutions.
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